Refund Policy

30-day money-back guarantee

SkinMatch AI, operated by imad ibrahim khalaf khalaf, offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your initial order date.

How to request a refund

Our payments are processed by Paddle.com, who acts as the Merchant of Record for all orders and handles refunds.

1. Go to paddle.net and look up your order using the email you purchased with.
2. Request a refund through the Paddle portal, or reply to your Paddle receipt email.
3. Alternatively, contact us via WhatsApp at +964 770 306 6658 and we will assist you.

Cancellations

You may cancel your subscription at any time. Cancellation stops future renewals; you will retain access to paid features until the end of your current billing period.

Processing time

Approved refunds are issued to your original payment method by Paddle. Depending on your bank or card issuer, the funds may take 5–10 business days to appear.

This policy operates alongside Paddle's Refund Policy.